Facilities Management Outlook: The workplace performance gap

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With over 17 years of experience in the facility management industry, James’ customer insights and strong focus on consumer experience are instrumental in driving ISS' efforts to help companies adapt to evolving workplace needs.   

With 24 years experience in facilities management, Claire is passionate about collaboration and balancing incremental improvements with strategic plans, building teams that work together to deliver the best workplace experiences, manage risks and create value for our customers.  

Mark Forret has 25+ years’ client service experience across APAC, EMEA, North America and LATAM, specializing in global account management for multinational organizations’. After 28 years with Compass Group PLC, he joined ISS A/S in 2020 and is now Chief Commercial Officer, Global Office, leading integrated facilities management (IFM) solutions and strategic partnerships across financial, professional services and technology clients.

Claus leads Global pilot’s for EY, on Workplace Experience related initiatives like AI enabled Insights, digital UX applications. Claus also leads EY Nordic’s Workplace Experience function, including the Vested partnership with ISS. Claus has a background of 20+ years in the workplace industry, in roles within management consulting, FM supplier- and buy side.